Testimonials

"Debit Finance provides an essential service to Marston Group with the process of our direct debits.

Marston Group believes in delivering a service that is fair and flexible to our customers. Debit Finance complements this policy by offering a range of dates and times that allow our customers to chose the most suitable date for their direct debit.

Debit Finance’s practical service of permitting its clients to upload as many accounts onto their system at the same time, has saved Marston Group valuable time and allows us to respond more swiftly when direct debit requests are declined. Whilst other direct debit suppliers tend to use a system that can only upload one case at a time, Debit Finance’s system allows us to contact customers immediately, in ‘real time’, when their file is rejected. We are then in a position to confirm their details are correct and to reload this information on the same working day.

Debit Finance flexible approach makes it easier for us to offer a better value of service that is in line with our amicable payment options. Additionally, by allowing our customers to chose a payment date that suits their lifestyle, our resources can focus on setting up customer payment arrangements in advance.

Overall, Debit Finance provides an efficient, speedy, professional and a flexible service, which continues to adapt to accommodate our expanding business. Without such a service, Marston would not be in a position to respond immediately to our customers’ queries in regards to their direct debits. For any business, it is vital to reassure customers that their direct debits are set-up correctly and making regular payments, and Debit Finance allows us to do this, which continues to improve our customer care policy for all stakeholders."

""The Leisure Finance Group provide a very competitive package that makes paying for a gym membership both affordable and convenient for our customers."

"Management information (income and default members details) supplied on a weekly basis is vital to ensure the smooth running of our ten sites. Support is always there at the end of the telephone and regular on site meetings with the Leisure Finance Group have helped us develop partnership working. Frequent training opportunities provided by the group also help to ensure our staff are kept up to date with industry developments."

""Over the ten years that we have worked with the company I have constantly been impressed by the level of service provided and I am sure the relationship will remain strong for a number of years to come.""

"Working with LFG (Leisure Finance Plc) has opened up a whole new market for Focus Training. The flexible payment options have helped us attract new members, as well as retain our existing ones."

""I really can't fault the service we have received. The ongoing communication and support has been second to none and working with the LFG team has been a real pleasure""

“By using the Leisure Finance Group to control and collect subscription fees, a lot of time-consuming administration and analytitical work was removed from us, enabling the team at The Circle Club to focus their attention on the core business and use their time more productively."

Our designated Leisure Finance agent is always just a phone call away and willing to listen and resolve any queries or problems we have. I would highly recommend the Leisure Finance Group to anyone looking to steamline their membership collections process.""

"Swimtime currently teach swimming lessons to over 9000 swimmers per week through a franchise network which operates in over 280 swimming pools throughout the UK & Ireland.

Managing the lessons is a hard enough task without having to also constantly have to ensure that all swimmers are “up-to-date” with their payments. During our initial 10 years of operating, we have accepted payment by any means available! Cash, cheque, credit card, debit card etc but it has always been a huge task to collect.

I was recently introduced to Ivan Stevenson from The LF Group. I actually met him at a trade show several months earlier but ignored his attempts at arranging a meeting!

Ivan explained how efficient the whole DD procedure was and how easy it would be to integrate in to our bespoke software systems. But most importantly how much easier it would be to collect our fees.

I asked Ivan to address one of our Franchise Meetings when he outlined the ways in which all the franchisees could benefit by accepting DD payments and am delighted to be able to confirm that the whole process of integration is now actually happening within our business.

Initially the cost of each transaction was of concern however when we balance this against the cost to call a client, process a credit card payment or bank a cheque it really is a “no-brainer”.

If you are thinking about DD payments I can offer the following advice. Don’t ignore Ivan. He knows his stuff and will make everything suit your company’s requirements.

We are happy to recommend Ivan and his team at The LF Group to you but if you need any clarification please contact me by using the details shown below. You may even want us to provide lessons in your club!"

""Slough Community Leisure has been a customer of DFC since June 1998. Their financial service has helped us grow our club from just 200 members, to over 5,000.
"The service they provide relieves the Slough Community Leisure team from the time consuming job of cash collection, and instead allows them to use their time selling memberships.
"With DFC we are confident that the membership payments will be collected every month, allowing us to plan our business and to reinvest into our facilities.
"We are continuing to expand and with the support of DFC we are confident that we will meet our financial goals.""

"‘In October of 2006 Carlisle Leisure Ltd fundamentally changed the company membership policy with the introduction of minimum term contracts. In order to manage this change we began to work in partnership with Debit Finance. This decision proved to be without doubt a resounding success. During the transition from an 'easy in, easy out' membership to that of a contracted term, Debit Finance were with us every step of the way ensuring that our staff had the required knowledge and skills to administer the new system. In the first year alone the company saw a 34.9% net increase in membership income to that of the year previous."