Offering your customers the option of paying for their visits via Direct Debit is beneficial for a variety of reasons. First of all, it spreads the cost of visits for the customer, often providing a discount, which in turn improves customer retention rates for your business as customers commit to a number of visits throughout the year. This also provides opportunities for regular touch points with customers, allowing for valuable feedback and insights from a loyal customer base.
Allowing customers the option to either sign up for direct debit payments ahead of visits or on the day affords customers the flexibility to choose an option that suits them.
Here at DFC we offer the flexibility that allows you to offer a billing method that suits your customers. We can schedule billing on a monthly, quarterly or annual basis – and offer a variety of methods of loading including online and traditional paper forms to make registration easy for all of your customers. We understand that flexible payment options are key to acquiring new customers and ensuring customer loyalty, which is why we have dedicated time to cultivating options that we know work for both you and your customers.
In fact, our confirmation letters are just one of the ways we strive to maintain outstanding credit control. With the opportunity to carry out collections via text, online or over the phone, our heightened payment flexibility not only provides a more valuable customer journey, it gives you access to your money faster.
Beyond this, we have a number of credit control stages that we ask paying customers to adhere to. We are perfectly comfortable in dealing with situations involving outstanding debt collections.
Customers can expect an average of nine points of contact before final collection, and we will work with them to ensure this is met.
We know that sometimes it is necessary to take further steps to recover payment. Our years of experience have fostered our approach that is tactful, diligent and persistent. We remove the burden of recovering unpaid money so that you can concentrate on the areas of the business that you do best. Your customers can be confident that they are dealing with a credit controller that has fair treatment of customers at the forefront of their approach.
We make it our goal to improve our resources wherever possible with you in mind. As a result there are more payment avenues for your customers than ever before. Our call centre, which we have now also opened on Saturdays, is busy listening to thousands of requests a day. We do this to deflect the onus away from hard-working employers who need to focus their attention on growing areas of their business and caring for their customers
Likewise, by outsourcing your Direct Debit process to us, you will find your Accounts team with more time on their hands, as well as less of a hole in your company’s pocket. Invoice chasing will become a thing of the past. Instead, their time can be put to far better use, and productivity will improve as a result.
Customers today expect a faultless online service, and failing to provide this will likely see you quickly fall behind the competition. That’s why we’ve partnered with industry leading web integration providers to ensure a seamless service for your customers.
We know that customer insights are vital in reducing churn rates and improving customer loyalty. That’s why we offer in depth analytics on your customer base, allowing you to scope out areas for improved collection rates and discover areas of strength.
Your safety is our primary concern.
We are Trading Standards, PCI and Bacs approved, and ensure that no data or transactions are carried out in an unsecure manner. Likewise, regular safety checks are undertaken by a third party, to certify that security is continuously operating at its highest standards.