Direct Debit Collection for Veterinary Practices

At DFC, our job is to make your life easier. We do this by providing seamless payment solutions to companies across the UK. With us in control of your Direct Debit collections, you can get back to what’s most important – running and growing your business for the benefit of your customers.

We understand that managing payments can be stressful. The good news is that we can take charge of your Direct Debits so you don’t have to.

We work closely with a number of veterinary practices to help them deliver their own Health Care Plans, and have demonstrated some fantastic results. Operating in synergy with our clients, we use a range of bespoke systems and technologies tailored to suit their individual models. With our help, they allow their customers to spread costs over the course of a year in a practical and straight forward manner.

Equally by streamlining administrative processes we cut out any time spent chasing wayward payers, allowing veterinary staff to get back to what they’re best at – providing medical care. Above all, our simple solutions and flexible payment dates has helped them better retain clients, whilst our collection success rate has been able to maximise their income.

More billing

We understand that your customers payment requirements are as diverse as the animals you treat. We offer a wide range of billing frequencies and methods to suit your customers, available on a weekly, fortnightly, monthly, quarterly or annual basis and is available Monday through to Friday. Your customers will value the flexibility and it will mean that you can rely on a steady flow of payments throughout the year.

More credit control

With the opportunity to carry out collections via text, online or over the phone, our payment flexibility not only provides a more valuable customer journey, it gives you access to your money faster.

Beyond this, we have a number of credit control stages that we ask paying customers to adhere to. We are perfectly comfortable in dealing with situations involving outstanding debt collections. Customers can expect an average of nine points of contact before final collection, and we will work with them to ensure this is met.

We know that sometimes it is necessary to take further steps to recover payment. Our years of experience have fostered our approach that is tactful, diligent and persistent. We remove the burden of recovering unpaid money so that you can concentrate on the areas of the business that you do best. Your customers can be confident that they are dealing with a credit controller that has fair treatment of customers at the forefront of their approach.

More customer service

We understand that you value your customers, and that the last thing they need when they are concerned about the welfare of a beloved pet is any issues around payments or covering care. That’s why our call centre is 100% UK based and is also open on Saturdays. We take away the pain of handling customer payment enquiries, leaving your team to dedicate their time to what they do best – growing your business.

More transparency, reporting & analytics

It is imperative to us that you experience absolute clarity throughout your journey with us. One of the ways we ensure this is by giving you easy access to customer payment records at all times. Our unique management information platform, the Data Retrieval Service, delivers an insight into live, new, frozen and unpaid or defaulted Direct Debits through your current CRM system.

You can also make use of daily, weekly or monthly reports, as well as analytics that give an insight into your best paying customers and areas for development. Our reports are customisable, allowing you to select the insights that are most relevant to your brand.

More compliance

Your safety is our primary concern.

We are Trading Standards, PCI and Bacs approved, and ensure that no data or transactions are carried out in an unsecure manner. Likewise, regular safety checks are undertaken by a third party, to certify that security is continuously operating at its highest standards.