Debit Finance Collections is delighted to welcome Michelle Stapleton as its Head of Account Management. Michelle joins the team with a strong background in commercial operations and finance. She has already begun spearheading DFC’s client experience strategy.
Michelle will be responsible for overseeing communication with DFC contracts. She plans to divide her time on internal process reviews and external client queries.
There are very few aspects of the customer funnel that Michelle hasn’t touched upon at some point in her working life. Her extensive career has seen her work as a Business Improvement Manager for a leading bank and as the Key Account Manager for a global automation company. Previous clients of Michelle’s have including McVities, Vicks and British Gypsum.
Michelle joins DFC from TSYS Managed Services, where she was Operations Manager – a role that dovetails particularly well into her new position. Michelle commented:
“At TSYS I immersed myself in the world of Direct Debit and learnt a lot in the process ensuring Bacs reports were worked in line with Payment System Rules and the UK Payment Systems Regulator. This included everything from cancellations, amendments, unpaid and Direct Debit Indemnity Claims, so I’ve developed a good understanding of the Direct Debit process.”
Michelle prides herself on her ability to think holistically, rather than in silos. Having previously managed a team of 34, her new team of four will give her the time of day to focus on the progression of individuals under her supervision.
“Leisure isn’t a static industry and we need to be constantly moving with it, which means there will always be room to grow.
“Clients require a prompt response that meets their needs. Thankfully, this is already a strength of DFC’s. They’ve set very good foundations. But bigger clients need to be communicated with differently to independent ones and we will never stop learning the most suitable ways to build relationships with different clients.”
“I’m really passionate about what DFC are trying to achieve. They’re very good at keeping their products moving and staying relevant. They cherish fresh ideas and are open to challenging norms. My role is a very rounded one and I’ve loved the learning process so far.”
DFC Director, Ivan Stevenson, said “Michelle’s extensive account and project management experience will stand the company in good stead as it continues to grow the business and extend into new industries throughout the UK and Europe.
“Michelle has comprehensive experience and a proven account management track record. Her acute commercial acumen and understanding of business processes will serve invaluable and we look forward to her fronting our ongoing commitment to our existing customer base.”
If you find yourself on the end of the phone with Michelle, you can break the ice by talking about music festivals, the theatre and her upcoming trip to Sri Lanka.