Head of Account Management
Michelle is responsible for overseeing communication with DFC contracts. She divides her time on internal process reviews and external client queries.
There are very few aspects of the customer funnel that Michelle has not touched upon at some point in her working life. Her extensive career has seen her work as a Business Improvement Manager for a leading bank and as the KEY Account Manager for a global automation company. Previous clients of Michelle's have included McVities, Vicks, and British Gypsum.
Michelle prides herself on her ability to think holistically. Having previously managed a team of 34, her new team of 4 will give her the time of day to focus on the progression of individuals under her supervision.