Debit Finance Collections Plc (the “Firm”, “DFC”, “us” “our”, “we”) is authorised and regulated by the Financial Conduct Authority (registration number 756925). You can visit the Financial Conduct Authority’s register website to obtain further information about the scope of our license (https://register.fca.org.uk/)
Debit Finance Collections Plc is a company registered in England and Wales (Registered Number 3422873). Our registered address is 1st Floor, Central Square South, Orchard Street, Newcastle upon Tyne, NE1 3AZ, United Kingdom.
DFC is registered for VAT in the UK. Our VAT Registration Number: GB 737455314.
DFC holds the copyright of all material used on this website, except where otherwise stated.
DFC keeps its clients’ balances in a safeguarded bank account in its own name. Client accounts are reconciled daily and follow strict accounting rules. DFC periodically assesses the credit standing, regulatory oversight and reputation of the banking institutions it deals with.
DFC takes its responsibilities regarding privacy extremely seriously. You can find our privacy notice here.
Slavery and Human Trafficking
DFC has a zero-tolerance approach to all forms of slavery and human trafficking. You can find our slavery and human trafficking statement here.
Gender Pay Gap
Gender Pay Gap is a piece of UK legislation which came into force in April 2017, to encourage employers to make progress in addressing the difference in average pay across genders. Companies with more than 250 employees need to report their gender pay gap. You can read our latest UK Gender Pay Gap Report here.
Subject Access Requests
The information provided on this website is for general guidance. We take care in ensuring that the information we provide is accurate; however, we do not accept any liability in this respect. In addition, you should also be aware that the content is subject to change without notice. The information on this website is a marketing communication and is not targeted at the general public of any country. And it is not intended for distribution to residents in any country where such distribution or use will contravene any regulatory requirement.
Complaints – we are here to help
Complaints are an invitation to improve our relationship with clients and build a strong trust between both parties; and gain good understanding of the overall customer journey, which can help us provide better client care and build better products for the future.
Where you are not satisfied with our client care services, you should let us know as soon as practical. We are available 8am – 6pm (Monday-Friday). Our Client Services Department is our first point of contact and they will be happy to assist you with any queries you may have.
Telephone: 01908 752 079
Email: [email protected]
The Complaints process
The Firm aims to handle any complaints fairly and in a responsible manner. We would investigate any client’s complaint and thoroughly review all evidence pertaining to the complaint. The Firm would try to resolve any complaints as quickly as possible.
If you are not satisfied with our response, what you can do
If you are not satisfied with our final response, you can contact the
Financial Ombudsman Service (FOS). You have 6 months to refer your
complaint to them once in receipt of our final response.
Financial Ombudsman Service can be contacted via:
The Financial Ombudsman Service
London, E14 9SR
Email: [email protected]
Telephone outside the UK: +44 (0) 207 964 0500