We are changing the way we manage your queries and introducing a new way to contact our client support team.
What is changing?
Our DFC Account Management email address and Fast DD admin email address will be closing down on 17th October 2022. To get in touch with our DFC Client Support team and Fast DD Team after this date, you will need to complete the online client enquiries form.
How will this work?
Simply visit the www.debitfinance.co.uk and complete the client enquiries form, providing as much detail as possible.
Once the form is submitted, a case will be created in our new CRM system. A member of our DFC Client Support Team will pick up your case and you’ll be updated on the progress of your query via email.
What can the Client Support Teams help me with?
Our Client Support teams are on hand to help you with any queries you might have about recent payments, deductions, fees, contract queries, help with data retrieval or any Fast DD related queries.
Our Client Support teams are also here to help you with any amendments you may need to make to your DFC account such as bank details, contact info etc.
Who do I contact if I have a query about one of my members?
Any member related queries will still need to be sent to [email protected], or you can call on 01908 422002 between 8am to 6pm, Monday to Friday (excluding bank holidays).
Why are you changing the way I contact you?
We are continuing our mission to “make life simple.” This change will allow us to simplify and improve the way we interact with each other. Our new system will ensure your queries and requests are managed and actioned more efficiently.
What will happen to any in progress tickets that have been sent to [email protected] and Fast DD Admin?
All ‘in progress’ queries sent to [email protected] before 17th October will be actioned as normal. Our team will assign a case number to any ‘in progress’ queries on the 17th of October and we will email you with the details.
If you have any questions about these changes prior to the 17th of October, please do not hesitate to contact our Client Support Team [email protected].