Arguments exist for and against the unprecedented growth of the paperless era, but it’s difficult to dispute the ease this development has had on cumbersome administration practices.
The introduction of paperless Direct Debit has been of particular value to customers and service providers alike. The move away from tangible, paper-based transactions into a more efficient online process has had a multitude of advantages:
Paperless transactions are a big time and money saver, thanks to the absence of manual processing. Companies focus less of their energy on admin whilst online storage facilities free up office space and overheads, improving filing ten-fold.
Transactions are completed in real-time, greatly boosting speed and accuracy. Form errors can be picked up on the spot, ensuring all signups are completed properly and eliminating the need to return incorrect paperwork. Overall, the process is far simpler.
Greater customer convenience
Online Direct Debit forms, like Debit Finance’s online portal FastDD, are open for business 24/7. This means potential users can access it at any point, even whilst they are on the go, and signup is instantaneous. Beyond this, customers are saved the hassle of stamps, printing and postage.
Improved customer service
Paperless Direct Debits can be set up online or over the phone. Telephone, in particular, gives operators the opportunity to guide customers through the payment process and answer questions. Customers are coming to expect paperless mandates more and more these days, so to not offer this is to do a disservice to your business.