We take our slogan ‘we do more’ very seriously. It’s true. We do more to provide seamless cashflow solutions professionally and securely. We work hard to keep our clients in the loop every step of the way and deliver on our promises day in and day out. Our value is rooted in clear pricing and no hidden extras.
Direct Debit is the securest money transfer service available. Even so, we take as many steps as we can to make client security our top priority.
We are Trading Standards and Bacs approved, and we deem it imperative that all transactions are carried out in a protected manner. Likewise, regular safety checks are undertaken by a third party to certify that security is continuously operating at the highest standards.
More credit control
It is imperative that we make our service accessible to customers – we follow customers up through phone calls, letters, SMS and emails. Customers can expect an average of nine points of contact before final collection, and we will work with them to ensure this is met.
We understand that it can be uncomfortable chasing customers for payments. We take the onus off you by managing your debt collection so you don’t have to. We’ve worked hard to remove the burden of unpaid payments by opening up a range of payment options for customers. They can choose to do so online, through our dedicated call centre of through our My Payments portal.
More customer service
We do more to provide as many payment avenues as possible. Our call centre hours have now been extended to Saturday, and our experts are busy taking thousands of requests a day. After all, we know that you simply don’t have time to pour into Direct Debit queries. Our flexible billing frequencies allow customers to schedule payments on a weekly, fortnightly, 4 weekly, monthly, quarterly or annual basis so you can be guaranteed steady cashflow throughout the year.
Our mission is to help you improve your relationships with your customers so that they stay longer. You can leave us to collect your Direct Debits, while you concentrate on running – and growing – your business