We do more customer service

Customer service may not be the backbone of the economy, but it’s certainly the brain. We all set our expectations high in this department and take offence when it’s not met. After all, would you continue giving your hard earned money to an organisation that didn’t treat you with respect? That’s why, at DFC, we do more to go the extra mile for our clients and their customers.

A more tailored approach

It’s our job to provide a seamless operation that works in synergy with yours to maximise income, streamline administration and give you a competitive advantage.

Every organisation is different. That’s why we offer a bespoke service tailored to your services and clients. Our fully managed service (FMS) handles all the hard work of collecting Direct Debits for you so that you can focus on your core business.

Our FMS takes the onus of organisations in areas such as collection and credit control. We also go out of our way to integrate with your CRM system. If it’s a system we haven’t previously encountered, we’re more than happy to go the extra mile to include it.

“DFC is meticulous to detail and customer service is second to none, not to mention the expertise and advice they offer our management team at all levels.” – Mike Lyons, BH Live

You will always find us working hard to provide the next big solution or innovation to make the lives of our clients easier.

Working for your customers

Around providing you with excellent customer service, we’re also doing the same for your customers. It’s important that we make the payment process as simple as possible for them. As such, we’ve opened up more payment avenues than ever before to ensure that there’s always someone on hand to handle your customers’ queries.

We’ve recently expanded our call centres hours to include Saturdays for those that simply don’t have time to get in touch during the working week. Our Direct Debit experts are busy listening to thousands of requests a day so that your busy staff don’t have to. DFC’s friendly team are as knowledgeable as they are helpful.

Our online joining portal is also easily accessible across a range of devices. This allows your customers to sign up to direct debits quickly and at their convenience. It can be easily integrated into your site and app, acting as a 24-hour sales aid.
If you’re interested in our services, get in touch now on 01908 422026 or drop us a message on our contact form.

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